Contact
MERCHANT IDENTIFICATION

SC ARTWALL GALLERY S.R.L. (hereinafter referred to as „artwall.ro”, „site”, „us” or similar) is a company from Romania, with headquarters in Bucharest, registered at the Trade Register under number J40/8889/30.07.2020, tax code 42847346, email hello@artwall.ro.

Site – the Site shall mean the domain www.artwall.ro, its subdomains and the entire content of the domain or subdomains.

Contact details:

SC ARTWALL GALLERY S.R.L has its registered office at Aleea DIMITRIE ANGHEL, NO. 4, BL. M59, SCARA 1, ETAJ 2, AP. 29 and operates at the same address.

• Email: hello@artwall.ro.
• Tel: (+4) 0722 223 250
• Trade Register J40/8889/30.07.2020
• CUI: 42847346
• IBAN RO91BTRLRONCRT0561046601 opened at Banca Transilvania

DEFINITIONS

By content, in the sense of these terms and conditions, the following will be understood:

• Any of the information found on the SITE that can be visited, viewed or otherwise accessed using a digital device;
• the content of any e-mail sent by Artwall.ro to its CUSTOMERS by electronic means and/or any other available means of communication;
• any information transmitted by any means, by an employee of Artwall.ro, to any of the CLIENTS of the Site, according to the contact information, specified or not by them;
• information related to the products, services and/or rates applied by Artwall.ro in a certain period;
• information related to the products, services and/or rates charged by a third party with whom Artwall.ro has concluded partnership contracts, during a certain period;
• data relating to Artwall.ro, or other privileged data thereof.

CAMPAIGN – the act of exhibiting for commercial purposes, exclusively electronically and only through the website, a finite number of products with a limited and predefined stock, for a limited period of time established by Artwall.ro.

SERVICE – electronic commerce service, in the sense of providing the possibility

CLIENT to contract products and/or services using exclusively electronic means.

MEMBER – The natural person who obtains access to the CONTENT, through any means of communication made available by Artwall.ro (electronic, telephone, etc.), based on a user agreement existing between Artwall.ro and it and which requires creation and use of an ACCOUNT.

ACCOUNT – the set consisting of an e-mail address and a password that allow only one

MEMBER access to restricted areas of the SITE through which access is made to

SERVICE/contracting.

CLIENT – The natural person who has the status of MEMBER of Artwall.ro and/or the person who has placed at least one order on the site.

DOCUMENT – these Terms and Conditions

Distance CONTRACT – according to the definition contained in O.G. 34/2014 any contract concluded between the professional and the consumer within an organized distance sales or service provision system, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, up to and including the moment when the contract is concluded;

TRANSACTION – collection or reimbursement of an amount resulting from the sale or promise of sale of a product / service by Artwall.ro to the Client, by using the services of the card processor agreed by Artwall.ro, regardless of the method of delivery;

TRADEMARK RIGHTS

The names Artwall, Artwall.ro and the Artwall logo are trademarks registered by SC ARTWALL GALLERY S.R.L. The reproduction, imitation, use or application of these brands without obtaining prior authorization from SC ARTWALL GALLERY S.R.L. constitutes a crime punishable according to the laws in force.

COPYRIGHT

The entire content of the Artwall.ro website – images, texts, graphics, symbols, graphic elements, scripts, programs and other data – is the property of Artwall.ro and its suppliers and is protected by the Copyright Law and by the laws regarding intellectual and industrial property. The use without the consent of Artwall.ro of any of the elements listed above is punishable according to the laws in force.

The Member or Client may copy, transfer and/or use content only for personal or non-commercial purposes, only if they do not conflict with the site’s terms and conditions

No content transmitted to the Member or Client, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of Artwall.ro and/or the employee Artwall.ro which mediated the transfer of content, if it exists, in relation to that content.

Any use of the Content for purposes other than those expressly permitted by the document or the user agreement that accompanies it, if it exists, is prohibited.

For any notification related to copyright, please contact us at: hello@artwall.ro

CONTACT

Artwall.ro publishes on the website, the identification and contact data, updated for the information of Customers or Members.

By using the contact form or the service present on the website, the Member or Client allows Artwall.ro to contact him by any available means, including electronic means, respectively electronic mail (e-mail, SMS).

Completely or partially completing the contact form and sending it does not in any way represent a commitment on the part of Artwall.ro to contact the Member or the Client.

Artwall.ro reserves the right not to respond to requests of any nature, which are not related to the products/services present on the site or to a contract concluded with a Member or Client, received by any means of communication (electronic, call by phone, SMS, etc).

PRIVACY POLICY OF PERSONAL DATA

This Policy establishes Artwall.ro’s policy regarding:
1. The processing (including the collection, storage, use, disclosure of information
and transfer) of the personal data of Customers and Members;
2. The requirements for obtaining consent from the persons concerned.
3. The policy defines how personal data
(as defined below) should be processed and sets out additional requirements for the
processing of special categories of personal data (e.g. data with
sensitive character – also defined below).

Basic definitions

What is personal data?

Personal data includes any information by which a person can be identified, directly or indirectly, for example: name, email and other contact information, position, psychometric test results, managerial information. It may also include data that is more difficult to attribute to a person, such as an identification code, IP address, or an online identifier (username, nick, etc.).

What are the special categories of data?

“Special categories of data” are personal data related to any of the following types of data: racial and ethnic origin; Political Views; religious, philosophical or similar beliefs; union membership; mental or physical health; genetic data; biometric data used for the unique identification of a natural person (including photos used for identification); sexual life or orientation; crimes (actual or alleged) or litigation for any crime. Romania also has special rules for the processing of unique national identifiers (personal numerical
code). (For clarity, „special categories of data” were, in the past, known as, and are sometimes called, „sensitive personal data”.)

What is processing?

„Processing” has a very broad meaning, and includes almost any activity that involves, in any way, personal data, including obtaining, viewing, recording, storing and disclosing such data.

What is a data subject?

For the purpose of this Policy, a „data subject” is a living person about whom Artwall processes personal data. All data subjects have rights over their personal data.

What is consent?

„Consent” of a data subject means any freely given, specific, informed and clear indication of the data subject’s desire by which he consents to the processing of personal data. This can be provided by a statement given by the data subject, or by a tick or opt-in solution.
In particular, consent cannot be implied by actions or behaviour. You can read more about data subject consent in section 9.

Artwall.ro collects personal data on the pages of its Sites, only with the voluntary consent of the Member or the Client, for the following purposes:

• validation, dispatch and invoicing of orders to him;
• resolving cancellations or problems of any kind related to an order or a contract, to the services or products purchased by him;
• to ensure his access to the service;
• contacting him, at his voluntary request;
• contacting him, in matters of Customer Relations;

By creating the Account, each Member or Client has expressed their consent for Artwall.ro to collect and administer their personal data, under the conditions and in compliance with the provisions of Law 677/2001.

Any Member or Client has the right to obtain from Artwall.ro, through a written, signed and dated request, free of charge:

1. confirmation of the fact that the data concerning him are or are not processed by him
2. as the case may be, rectifying, updating, blocking or deleting data whose processing is not in accordance with the law, especially incomplete or inaccurate data;
3. as the case may be, the transformation into anonymous data of data whose processing is not in accordance with the law;
4. notification to third parties to whom the data of any operation carried out according to letter b) or c), if this notification does not prove impossible or does not involve an effort disproportionate to the legitimate interest that could be harmed. By virtue of voluntary registration on the Artwall.ro website or accessing (ordering) Artwall.ro products/services, the Member or Client agrees with (gives his/her consent to) the processing of personal data by Artwall.ro in its own system computer, both manually and automatically, for the purposes stated in point 6.1, in accordance with art. 5 paragraph 1 of Law no. 677/2001 regarding the protection and processing of personal data. If the Member or Client does not agree with the processing of his personal data by Artwall.ro, he has the right not to use the website and not to provide Artwall.ro with personal data.

Any Member or Client has the right to object at any time, for well-founded and legitimate reasons related to his particular situation, by sending to Artwall.ro a written request, dated and signed as data that concerns him to be the subject of processing, except in cases where there are legal provisions to the contrary. In case of justified opposition, the processing can no longer concern the data in question.

Any Member or Client has the right to object at any time, free of charge and without any justification, by sending to Artwall.ro a written request, dated and signed, that the data it concerns be processed for direct marketing purposes, on behalf of the operator or a third party, or to be disclosed to third parties for such a purpose.

The client has the right to object to the collection of his personal data and to request their deletion, thus revoking his consent given for the document, and thus renouncing any implicit right specified therein and without any subsequent obligation of any party to the other or without any party being able to claim damages to the other.

To exercise the rights according to art. 6.2, the Client or Member will contact Artwall.ro, by any means of written communication.

If the Customer opts for online payment of the order value, VISA and MasterCard cards, issued by banking institutions, are accepted, provided that the issuing banks have activated them for online payment.

Artwall.ro does not request or store any information regarding the Customer’s bank card or cards, these being processed directly on the servers of the online payment service provider.

The Artwall.ro privacy policy refers only to the data provided voluntarily by the Customer or Member exclusively on the site. Artwall.ro is not responsible for the privacy policy practiced by any other third party that can be reached through links, regardless of their nature, outside the site.

Artwall.ro undertakes to use the collected data of the Client/Member only in accordance with the stated purposes and not to publish, sell, rent, license, transfer, etc. the database containing information related to the personal or special data of the Member/Client of any third party not involved in the fulfillment of the declared purposes.

Exception from the provisions of art. 6.7 will make the situation in which the transfer / accessing / viewing / etc. is required by the competent bodies in the cases provided by the regulations in force on the date of the occurrence of the event.

The bank card processor(s) approved by Artwall.ro have(have) the right to access/view any type of data/documents, generated following an order issued, canceled orders, contract, canceled contract or of an honored contract, to investigate any Transaction, if it exists.
Artwall.ro guarantees that the personal data of a client/user/member, collected through the contact form, will be used only until solving the problem communicated by him, after which they will become exclusively statistical data.

Artwall.ro is not responsible for failures that may endanger the security of the server on which the database that contains this personal data is hosted.

1. confirmation of the fact that the data concerning him are or are not processed by him
2. as the case may be, rectifying, updating, blocking or deleting data whose processing is not in accordance with the law, especially incomplete or inaccurate data;
3. as the case may be, the transformation into anonymous data of data whose processing is not in accordance with the law;
4. notification to third parties to whom the data of any operation carried out according to letter b) or c), if this notification does not prove impossible or does not involve an effort disproportionate to the legitimate interest that could be harmed. By virtue of voluntary registration on the Artwall.ro website or accessing (ordering) Artwall.ro products/services, the Member or Client agrees with (gives his/her consent to) the processing of personal data by Artwall.ro in its own system computer, both manually and automatically, for the purposes stated in point 6.1, in accordance with art. 5 paragraph 1 of Law no. 677/2001 regarding the protection and processing of personal data. If the Member or Client does not agree with the processing of his personal data by Artwall.ro, he has the right not to use the website and not to provide Artwall.ro with personal data.

Any Member or Client has the right to object at any time, for well-founded and legitimate reasons related to his particular situation, by sending to Artwall.ro a written request, dated and signed as data that concerns him to be the subject of processing, except in cases where there are legal provisions to the contrary. In case of justified opposition, the processing can no longer concern the data in question.

Any Member or Client has the right to object at any time, free of charge and without any justification, by sending to Artwall.ro a written request, dated and signed, that the data it concerns be processed for direct marketing purposes, on behalf of the operator or a third party, or to be disclosed to third parties for such a purpose.

The client has the right to object to the collection of his personal data and to request their deletion, thus revoking his consent given for the document, and thus renouncing any implicit right specified therein and without any subsequent obligation of any party to the other or without any party being able to claim damages to the other.

To exercise the rights according to art. 6.2, the Client or Member will contact Artwall.ro, by any means of written communication.

If the Customer opts for online payment of the order value, VISA and MasterCard cards, issued by banking institutions, are accepted, provided that the issuing banks have activated them for online payment.

Artwall.ro does not request or store any information regarding the Customer’s bank card or cards, these being processed directly on the servers of the online payment service provider.

The Artwall.ro privacy policy refers only to the data provided voluntarily by the Customer or Member exclusively on the site. Artwall.ro is not responsible for the privacy policy practiced by any other third party that can be reached through links, regardless of their nature, outside the site.

Artwall.ro undertakes to use the collected data of the Client/Member only in accordance with the stated purposes and not to publish, sell, rent, license, transfer, etc. the database containing information related to the personal or special data of the Member/Client of any third party not involved in the fulfillment of the declared purposes.

Exception from the provisions of art. 6.7 will make the situation in which the transfer / accessing / viewing / etc. is required by the competent bodies in the cases provided by the regulations in force on the date of the occurrence of the event.

The bank card processor(s) approved by Artwall.ro have(have) the right to access/view any type of data/documents, generated following an order issued, canceled orders, contract, canceled contract or of an honored contract, to investigate any Transaction, if it exists.
Artwall.ro guarantees that the personal data of a client/user/member, collected through the contact form, will be used only until solving the problem communicated by him, after which they will become exclusively statistical data.

Artwall.ro is not responsible for failures that may endanger the security of the server on which the database that contains this personal data is hosted.

The third parties that have access to the traffic data provided through cookies on the Artwall.ro website are the delivery companies: FAN Courier, the online payment processors: euplatesc.ro.

5. How are cookies used by this site?

A visit to this site may place cookies for the purposes of:
Site performance cookies
Visitor analysis cookies
Cookies for geotargetting
Registration cookies
Advertising cookies
Advertising provider cookies

6. Do Cookies contain personal data?

Cookies themselves do not require personal information to be used and, in most cases, do not personally identify Internet users. The personal data collected through the use of Cookies can only be collected to facilitate certain functionalities for the user. Such data are encrypted in a way that makes it impossible for unauthorized persons to access them.

7. Deleting Cookies

In general, an application used to access web pages allows cookies to be saved on the terminal by default. These settings can be changed so that the automatic administration of Cookies is blocked by the web browser or the user is informed every time Cookies are sent to his terminal. Detailed information about the possibilities and ways of managing Cookies can be found in the settings area of ​​the application (web browser). Limiting the use of Cookies may affect certain functionalities of the web page.

8. Why are cookies important for the Internet?

Cookies are the central point of the efficient functioning of the Internet, helping to generate a friendly browsing experience adapted to the preferences and interests of each user. Rejecting or disabling cookies may make some sites impossible to use.

Rejecting or deactivating cookies does not mean that you will no longer receive
online advertising, but only that it will no longer be able to take into account your preferences and interests, highlighted by browsing behavior.
Examples of important uses of cookies (which do not require the authentication of a user through an account):

Content and services adapted to user preferences, categories of products and services.

Offers tailored to user interests, password retention.

Retention of child protection filters regarding Internet content (family mode options, safe search functions).

Limiting the frequency of advertising, limiting the number of times an advertisement is displayed for a specific user on a site.

Providing more relevant advertising to the user.

Measurement, optimization and analytics features such as confirming a certain level of traffic on a website, what type of content is viewed and how a user arrives at a website (eg through search engines, directly, from other websites etc.). The websites carry out these analyzes of their use in order to improve the sites for the benefit of the users.

Types of cookies

Necessary Cookies

The necessary cookies help make a website usable by enabling basic functions, such as page navigation and access to secure areas on the website.
The website cannot function properly without these cookies.
Examples of cookies set by Artwall.ro:

• Cookie display consent – Stores the user’s consent for the use of cookies on the current domain
• Login account – It is used to identify the user in the database and allow his authentication
• Shopping basket – It is used to store or display the products added to the shopping basket

Preference Cookies

Preference cookies allow a site to remember information that changes depending on how the site behaves or looks, such as your
preferred language or the region you are in.
Examples of cookies set by Artwall.ro:

• Ordering products – It is used to store or change the ordering of products in categories
• Display listing – It is used to store or change the type of display of the products chosen in the categories, for example: list format, table format.
• Number of products per page – It is used to store or modify the number of products displayed on the page

Statistical Cookies

Statistical cookies help site owners understand how visitors interact with sites by collecting and reporting information anonymously.

Examples of cookies set by Artwall.ro:

• Referral (ref) – It is used to store the promotion environment from which the user accessed this website
• Analytics – It is used to measure the traffic generated on the website and to understand how users interact with the website
• Experiments – Used to display another type of content on the website to improve the user experience

Marketing Cookies

Marketing cookies are used to track users from one site to another.

The intention is to show relevant and engaging ads to individual users, so they are more valuable to advertising agencies and third parties that deal with advertising.

Examples of cookies set by Artwall.ro:

• Facebook Remarketing https://www.facebook.com/privacy/explanation

Third party services used by Artwall

Artwall uses the services of the following third parties for the purpose of offering functionalities, for analysis and for advertising. It is possible that these third parties set and use cookies and/or similar technologies on websites and applications operated by Artwall, as well as on websites and applications other than those operated by Artwall.
For more details, consult the data protection policies as well as the guidelines for managing user preferences and the deactivation possibilities offered by the companies that manage these services, as the case may be.

Provider –  Category –  Purpose –  Policies

Google Analytics – Statistics – Web traffic analysis – https://www.google.com/analytics/terms/gb.html,https://support.google.com/analytics/answer /6004245

GoogleAdwords – Statistics – Web traffic analysis – https://policies.google.com/privacy
https://policies.google.com/technologies/ads

Google Doubleclick – Statistics – Display advertising (displayadvertising) – https://policies.google.com/privacy
https://policies.google.com/technologies/ads

Google Maps – API Required – Delivery points and estimates near the user via reverse geocoding – https://policies.google.com/privacy

Facebook – Statistics – Web traffic analysis – https://www.facebook.com/privacy/explanation

Facebook Remarketing – Marketing Remarketing – https://www.facebook.com/privacy/explanation

List of cookies used by Artwall

Cookie name – Category – Purpose – Duration – Accessed by

PHPSESSID – Necessary – Necessary for displaying messages that hold the current session – Session – Artwall

setPag – Preferences – Setting the number of products displayed per page – 7 days – Artwall

current_shipping_city – Required – Save the city chosen from the list for calculating shipping costs – 365 days – Artwall

ref – Statistics – Store the client’s referrer (traffic source) – 30 days – Artwall

usrcnPath – Statistics – Stores the client’s referrer (traffic source) – 365 days – Artwall

cookies-consent – Necessity – Storage consent for cookies – 365 days – Artwall

ss_cart – Required – It is used to store or display the products added to the shopping cart – 365 days – Artwall

pfID – Required – It is used for the type of promotion: Clock promotion – depending on the campaign – Artwall

pfV – Necessary – It is used for the type of promotion: Promotion with watch – depending on the campaign – Artwall

ssuser – Necessary – It is used to identify the user in the database and allow his authentication – 365 days – Artwall

cfcid – Required – Registration ID is stored after sending a contact form – 365 days – Artwall

aff_hash – Required – Used by internal affiliate system – 365 days – Artwall

wishlist_own – Required – Used for recently saved wishlists to allow them to be edited – 1 day – Artwall

wishlist_hash – Necessary – It is used to save products in the list of preferences – 365 days – Artwall

search_sort – Preferences – It is used to sort the results of the searched products – 365 days – Artwall

global_sort – Preferences – Used to sort products – 365 days – Artwall

catview – Preferences – It is used to sort the way products are displayed in the category – 365 days – Artwall

lang – Required – Used to change the website language selected by the user – 365 days – Artwall

experiment_* – Statistics – It is used to display another type of content on the website to improve the user experience – 365 days – Artwall

__view – Required – It is used to save the display preference of products, list or table – 365 days – Artwall

ckorder – Required – It is used to select the last payment / delivery methods according to the last order placed – 365 days – Artwall

alert-* – Required – Used to hide messages for which the user chose not to be displayed – 1 day – Artwall

eid – Statistics – Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads – 180 days – Criteo

zdi – Statistics – Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads – 180 days – Criteo

uid – Statistics – Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads – 365 days – Criteo

cto_lwid – Statistics – Unclassified – 13 months – Criteo

fr – Marketing – Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers – 90 days – Facebook

IDE – Statistics – Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user – 365 days – Doubleclick.net

_ga – Statistics – Registers a unique ID that is used to generate statistical data on how the visitor uses the website – 2 years – Google Analytics

_gat – Statistics – Used by Google Analytics to throttle request rate – Session – Google Analytics

_gid – Statistics – Registers a unique ID that is used to generate statistical data on how the visitor uses the website – Session – Google Analytics

__utma – Statistics – Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics – 2 years – Google Analytics

__utmb – Statistics – Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit – Session – GoogleAnalytics

__utmc – Statistics – Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit – Session – Google Analytics

__utmt – Statistics – Used to throttle the speed of requests to the server Session – GoogleAnalytics

__utmv – Statistics – This cookie is not normally present in a default configuration of the tracking code. The __utmvcookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmccparameter. This cookie is only written if you have added the_setVar() method for the tracking code on your website page – Session Google Analytics

__utmz – Statistics – Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics – 6 months – GoogleAnalytics

__cfduid – Required – Cookie set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information – 365 days – CloudFlare

wishlist_own – Required – Used for recently saved wishlists to allow them to be edited – 1 day – Artwall

wishlist_hash – Necessary – It is used to save products in the list of preferences – 365 days – Artwall

search_sort – Preferences – It is used to sort the results of the searched products – 365 days – Artwall

global_sort – Preferences – Used to sort products – 365 days – Artwall

catview – Preferences – It is used to sort the way products are displayed in the category – 365 days – Artwall

lang – Required – Used to change the website language selected by the user – 365 days – Artwall

experiment_* – Statistics – It is used to display another type of content on the website to improve the user experience – 365 days – Artwall

__view – Required – It is used to save the display preference of products, list or table – 365 days – Artwall

ckorder – Required – It is used to select the last payment / delivery methods according to the last order placed – 365 days – Artwall

alert-* – Required – Used to hide messages for which the user chose not to be displayed – 1 day – Artwall

eid – Statistics – Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads – 180 days – Criteo

zdi – Statistics – Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads – 180 days – Criteo

uid – Statistics – Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads – 365 days – Criteo

cto_lwid – Statistics – Unclassified – 13 months – Criteo

fr – Marketing – Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers – 90 days – Facebook

IDE – Statistics – Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user – 365 days – Doubleclick.net

_ga – Statistics – Registers a unique ID that is used to generate statistical data on how the visitor uses the website – 2 years – Google Analytics

_gat – Statistics – Used by Google Analytics to throttle request rate – Session – Google Analytics

_gid – Statistics – Registers a unique ID that is used to generate statistical data on how the visitor uses the website – Session – Google Analytics

__utma – Statistics – Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics – 2 years – Google Analytics

__utmb – Statistics – Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit – Session – GoogleAnalytics

__utmc – Statistics – Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit – Session – Google Analytics

__utmt – Statistics – Used to throttle the speed of requests to the server Session – GoogleAnalytics

__utmv – Statistics – This cookie is not normally present in a default configuration of the tracking code. The __utmvcookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmccparameter. This cookie is only written if you have added the_setVar() method for the tracking code on your website page – Session Google Analytics

__utmz – Statistics – Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics – 6 months – GoogleAnalytics

__cfduid – Required – Cookie set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information – 365 days – CloudFlare

Despite Artwall’s efforts, given the large number of products on the site, some products may have incorrect prices, be displayed incorrectly or may represent human errors. Under these conditions, the price accepted by Artwall.ro after the generation of the invoice is always considered as the final price. Except for the situation in which, following a conversation with the Client, another resolution is reached. For any such problem, Artwall.ro will notify the Client through any of the contact methods provided by him.

Product availability is displayed in real time. Availability may change at any time during order processing.
Customized products are produced on-demand, after the customer has placed an order. These products cannot be returned, based on the existing legal regulations
in Romania.

Order online

• The customer can place an order on the Artwall.ro website after creating an account or place an order without an account, as a visitor. The customer can cancel the created account at any time, communicating this via email to the address hello@artwall.ro.
• The customer can place orders for products sold at a given time, exclusively on the website, by adding the desired product/products to the shopping cart, then completing the order by paying through one of the expressly indicated methods. Once added to the shopping cart, a product is available for purchase as long as it is in stock. Adding a product to the shopping cart, without completing the order, does not entail
  the automatic reservation of that product.
• By completing the order, the Customer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the order, named in this document and the order issued.
• By completing the order, the Client agrees that Artwall.ro can contact him, by any means available / agreed by Artwall.ro and provided for in this Document, in any situation in which it is necessary to contact the Client. Artwall.ro can unilaterally cancel the order made by the Customer, following a prior notification addressed to the Customer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:
  1- non-acceptance by the issuing bank of the Client’s card, of the transaction, in the case of online payments;
  2- invalidation of the transaction by the card processor approved by
  Artwall.ro;
  3- the data provided by the Client on the site are incomplete or incorrect;
  4- the Client’s activity on the site may and/or cause damages of any kind,
  or in any way harm Artwall.ro and/or its partners ;
  5- making more than one consecutive failed delivery attempt;
• The customer can cancel an order
• In the event that the Customer renounces within the legal term of withdrawal from the contract, an order placed, for which the payment was made by bank card and in which the bank issuing the Customer’s card transferred the amounts paid to the Artwall.ro account, this amount will be returned by Artwall.ro in a maximum of 30 calendar days from the date on which the latter became aware of this fact, to the IBAN account indicated in writing by the Client.
• In the event that a product ordered by the Customer, having previously made a
  payment with a bank card, cannot be delivered by Artwall.ro, due to its own fault or due to the
  fault of a third party, Artwall .ro will inform the client about this fact and will submit
  all legal diligence for the recovery of the amount and its return to the
  Client’s account, within 14 working days from the recovery of this amount, if
  recovery impose.

Despite Artwall’s efforts, given the large number of products on the site, some products may have incorrect prices, be displayed incorrectly or may represent human errors. Under these conditions, the price accepted by Artwall.ro after the generation of the invoice is always considered as the final price. Except for the situation in which, following a conversation with the Client, another resolution is reached. For any such problem, Artwall.ro will notify the Client through any of the contact methods provided by him.

Product availability is displayed in real time. Availability may change at any time during order processing.
Customized products are produced on-demand, after the customer has placed an order. These products cannot be returned, based on the existing legal regulations
in Romania.

Order online

• The customer can place an order on the Artwall.ro website after creating an account or place an order without an account, as a visitor. The customer can cancel the created account at any time, communicating this via email to the address hello@artwall.ro.
• The customer can place orders for products sold at a given time, exclusively on the website, by adding the desired product/products to the shopping cart, then completing the order by paying through one of the expressly indicated methods. Once added to the shopping cart, a product is available for purchase as long as it is in stock. Adding a product to the shopping cart, without completing the order, does not entail
  the automatic reservation of that product.
• By completing the order, the Customer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the order, named in this document and the order issued.
• By completing the order, the Client agrees that Artwall.ro can contact him, by any means available / agreed by Artwall.ro and provided for in this Document, in any situation in which it is necessary to contact the Client. Artwall.ro can unilaterally cancel the order made by the Customer, following a prior notification addressed to the Customer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:
  1- non-acceptance by the issuing bank of the Client’s card, of the transaction, in the case of online payments;
  2- invalidation of the transaction by the card processor approved by
  Artwall.ro;
  3- the data provided by the Client on the site are incomplete or incorrect;
  4- the Client’s activity on the site may and/or cause damages of any kind,
  or in any way harm Artwall.ro and/or its partners ;
  5- making more than one consecutive failed delivery attempt;
• The customer can cancel an order
• In the event that the Customer renounces within the legal term of withdrawal from the contract, an order placed, for which the payment was made by bank card and in which the bank issuing the Customer’s card transferred the amounts paid to the Artwall.ro account, this amount will be returned by Artwall.ro in a maximum of 30 calendar days from the date on which the latter became aware of this fact, to the IBAN account indicated in writing by the Client.
• In the event that a product ordered by the Customer, having previously made a
  payment with a bank card, cannot be delivered by Artwall.ro, due to its own fault or due to the
  fault of a third party, Artwall .ro will inform the client about this fact and will submit
  all legal diligence for the recovery of the amount and its return to the
  Client’s account, within 14 working days from the recovery of this amount, if
  recovery impose.

RETURN POLICY

The customer has the right to notify Artwall.ro in writing that he is canceling the purchase, with
respecting the deadline of 30 calendar days from receiving the product. According to
the provisions of OG 34/2014, the customer has the right to return within 14 days, however,
the Artwall site offers an additional return period.

If the customer is dissatisfied with the products purchased from the Artwall.ro website and
wants to cancel the purchase and implicitly have the amount paid returned, he can
apply for the product return procedure in maximum 30 calendar days,
according to the provisions of UG no. 34/2014, regarding consumer protection when concluding and
executing distance contracts. The cost of the transport is not returned.

The period of 30 calendar days provided for the exercise of this right begins
to run:

1. for products, from the date of their receipt by the consumer;
2. for services, from the day of conclusion of the contract;

The right of return within 30 calendar days is addressed only to customers who have
purchased products online from the website www.artwall.ro.

The client has the right to unilaterally terminate the distance contract, within 30
calendar days, without penalties and without citing any reason.

According to UG no. 34/2014 the consumer is responsible for paying the expenses
related to the round-trip transportation of the products.

The right to cancel the purchase does not apply to legal entities, but
the Artwall team is open to requests from legal entities to
change or return products in certain situations. For more details, you can
contact us at hello@artwall.ro.

A product can be returned/exchanged only once.

Reimbursement of the amounts will be made no later than 14 days from the date of termination
of the contract by the consumer, in an IBAN account provided by the client. Any
reimbursement of the amount paid, regardless of the payment method chosen by the customer at the
time of placing the order, is made by bank transfer to an IBAN account.
According to the provisions of UG no. 34/2014, the consumer cannot unilaterally denounce
the following types of contracts, except in cases where the parties (consumer and
merchant) have agreed otherwise:

1. service supply contracts whose execution began, with the consent
   of the consumer, before the expiration of the 14 calendar day period;
2. contracts for the supply of products or services whose price depends on
   fluctuations in financial market rates that cannot be controlled by the merchant;
3. contracts for the supply of products executed according to the specifications
   of the consumer or of distinctly personalized products, as well as those
   which, by their nature, cannot be returned or which can degrade or damage< br />fast;
4. contracts for the supply of audio, video or computer programs, if these recordings or computer programs have been unsealed by the consumer;
5. contracts for the supply of newspapers, periodicals, store journals;
6. betting or lottery service contracts;

For any details or ambiguities regarding the return of products, please
contact us by email at hello@artwall.ro.

Products with physical changes, bumps,
scratches, etc. are not accepted for return.

Products can only be returned by the same delivery method by which they were
sent. The products will be returned to the address mentioned in the Contact section.

Caution!!!

All products that are personalized with inscriptions, texts or colors provided by the
customer cannot be returned, according to the law, because they are made to order and cannot be
resold.

Defective products received

In the event that you receive a non-functional product or one that has manufacturing defects, it will be replaced, provided you notify us by email within 48 hours
of receiving the product. The customer has the right to request the return of the value of the
product or its replacement with a compatible one. If the Artwall.ro site cannot replace
the product with a compliant one, the value of the product will be returned. The return
of the product is done at the expense of Artwall.ro.

To return a product, please email us the order number,
the name of the products you want to return and the address from which the courier will
pick up the order. We will answer you by e-mail within 3 working days, with
return instructions.

Products must be returned in the original or equivalent packaging. The Artwall.ro site reserves the right not to accept products that are damaged due to insufficient packaging. Please use a protective box to
prevent damage during transit.

• The customer undertakes to notify Artwall.ro of his intention to return the
  purchased products, by any means of written communication (e-mail/fax/etc) within
  maximum 30 calendar days from receiving the products and/or services.
• The customer who notified Artwall.ro is responsible for ensuring that
  the products he referred to will be returned within a maximum of 30 calendar days,
  otherwise, Artwall.ro, considering the unfounded/invalid request may refuse
  the return.
• In the case of refunding the value of the product, this will be done within 14
  calendar days at the latest from the confirmation of the return, and the refund will be made only to
  the customer’s bank account, regardless of the method of payment from order
  placed.
• In the case of replacing the product, the replacement will be done under the conditions and limits of a
  normal order.
• The consideration for additional services including, but not limited to
  transportation of the products, paid by the customer, is not reimbursed.
• In all cases, the return/re-shipment costs will be borne by the
  customer, except for the situations presented above, as well as in the case of lack of
  conformity, a situation in which Artwall.ro will bear the value of the transport.
• Products purchased as a package are accepted for return only in their original form,
  that is, all products contained in the returned package must be intact.

Products for which returns are not accepted are:

• Custom Products.
• Products that have been damaged, scratched or bent and cannot be resold.

Change or modification of products

In rare cases, depending on customer dissatisfaction, we accept the modification of
products.

For products received back for which modifications or changes have been requested and for
which are found to be damaged, scratched or bent – which means that they
cannot be resold – a fee of return from the customer of 30% of the price
these, as well as the shipping fee for shipping the new products.

Parcel returned without prior notice

In the event that a package that was sent by Artwall is not accepted by the recipient without a given reason and without prior notice through any contact method: telephone, email, chat support, etc. the following measures will be ordered:

• in the customer account associated with the returned order, the online payment methods with the card and by bank transfer will remain active for the following orders placed.

LIMITATIONS OF LIABILITY

SC ArteArtwall S.R.L. does not assume responsibility and cannot be held responsible
for the damages caused by the use in other ways than those recommended of the
products purchased through this site. The Artwall.ro website and the
related materials are used „as is” and „as available” without guarantees of any kind.

Artwall.ro cannot be held responsible in any way to any Member/Client
who uses the Site or its Content, other than within the limits of the articles constituting the
Terms and Conditions.

Those who access/visit the site can make comments and any other communications; to
transmit suggestions, ideas, questions or other information, as long as their content
is not illegal, obscene, threatening, defamatory, does not in any way disturb the private life
of other people, does not violate intellectual property rights, does not contain viruses,
texts regarding various promotional campaigns, chain letters, mass emails or
any other form of spam. Users who will use a false e-mail address or will
send electronic messages or any other communications in the name of another
physical or legal person or in the name of any other entity will be sanctioned accordingly
with the laws in force. SC ARTWALL GALLERY S.R.L. has the right to delete any
such content identified on the site.

SC ARTWALL GALLERY S.R.L. will not bear the responsibility nor will it be
obliged to pay any kind of compensation for any kind of damage caused by such
communications. In case of sending or displaying some materials/documents, it is considered that
the user confers to SC ARTWALL GALLERY S.R.L. and its affiliates/associates
the non-exclusive, unlimited, free, irrevocable and retransmissible right to use,
reproduce, modify, adapt, publish, translate, create derivative works, as well as the right
to distribute, to present these contents anywhere in the world, by any means.

COMMUNICATIONS AND COMPLAINTS

For any notification or complaint you can contact us by email at hello@artwall.ro.
Any conflict arising between SC ARTWALL GALLERY S.R.L. and customers try to be
resolved amicably by understanding between the two parties. SC ARTWALL
GALLERY S.R.L. undertakes to return to the customer the sums collected for the
returned products, within a maximum of 14 calendar days from the date of termination of the contract by
You.

If amicable conciliation is not possible, the Romanian legal provisions in this field will be applied, and the resolution of conflicts is the competence of the Romanian courts.

FORCE MAJEURE AND FORTUNED EVENT

Except for the cases in which they have not expressly provided otherwise, none of the parties
to a concluded contract, which is still in progress, will be responsible for the
non-execution on time and/or in the manner corresponding, total or partial, of any of the
obligations owed to it under the contract, if the non-execution of the respective
obligation was caused by a force majeure event.

The party or the legal representative of the party that invokes the event mentioned above,
will inform the other, immediately and completely, of its occurrence and
take any measures available to it in in order to limit the consequences
of the respective event.

The party or the legal representative of the party that invokes the event mentioned above
is exempted from this obligation only if the event prevents it
from completing it.

If within 15 days from the date of its occurrence, the respective event does not
cease, each party will have the right to notify the other party of the full
termination of this contract without any of them being able claims the other damages.
The party invoking the force majeure event must prove the impossibility
of fulfilling the obligations within 30 days from the date of occurrence of the event but within the
limits above.

LITIGATIONS

By using/visiting/viewing/etc the sites and/or any content sent by Artwall.ro to the Member/Client by accessing and/or sending by any means
(electronic, telephone, etc ), he declares that he agrees at least with the provisions
„Terms and conditions”.

Any dispute with reference to these Terms and Conditions that could arise
between the Member/Client and Artwall.ro will be resolved amicably, the parties submitting
all the necessary due diligence in this regard.< /p>

Any dispute, of any kind, that could arise between the Member and Artwall.ro or
its partners, will be resolved amicably. If this is not possible,
the conflict will be resolved by the competent court at the Artwall.ro headquarters, in
compliance with the Romanian laws in force.

If any of the above clauses is found to be void or invalid, regardless of the
cause, this clause will not affect the validity of the other clauses.
This document has been drafted and will be interpreted in accordance with Romanian legislation.

GUARANTEE OF CONFORMITY

SC ARTWALL GALLERY S.R.L. has the obligation to deliver products that are
in accordance with the sales contract, regardless of the form in which it is
concluded, verbal or written.

The products sold on the website www.artwall.ro benefit from a guarantee according to
art. 4 – point 1 lit. e from GEO 34/2014 and art. 5-18 of Law no. 449/2003, if
these are not perishable products.

All products sold by Artwall.ro benefit from warranty conditions in accordance with the legislation in force and commercial policies. The products are new and
come from sources authorized by each individual supplier.

Artwall.ro undertakes to cover the guarantee of conformity according to the law, within a period
of 2 years, calculated from the delivery of the product. In the first 6 months after the purchase,
the consumer does not have to prove the non-conformity, it is considered to have existed
on the date of purchase. For the period from 6 months to 2 years, the lack of conformity will have to be
proved by the consumer. I make an exception for products whose average duration of use
is less than 2 years, in which case the warranty term is reduced to this
duration.

FINAL PROVISIONS

Artwall.ro reserves the right to make any changes to these
provisions, as well as any changes to the site/its structure/service
as well as any content with the prior notification of the Member or To the customer, he
following to express his agreement on the changes, in no more than 3 days. In the event that
the client/member does not express his/her agreement/disagreement with the changes, within the 3-day period, it will be interpreted that he/she has tacitly expressed his/her agreement with all the changes made on these terms and conditions.

Within the limits of the Terms and Conditions, Artwall.ro cannot be held responsible
for any errors that may appear on the site for any reason, including due to some
modifications, settings, etc., which do not they are made by the site administrator.
Artwall.ro reserves the right to insert advertising banners of any kind and/or
links on any page of the site, in compliance with the legislation in force.< /p>