Questions & Answers
Send us an e-mail using the form in the link, or write to us directly at hello@artwall.ro
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
What payment methods are available?
1. Online with bank card (Visa/Maestro/Mastercard).
If you have chosen the payment method “Online by bank card”, it is necessary to fill in a form with the information about your card on the secure page of the payment processor euPlatesc.
- Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro) are made through the “3-DSecure” system developed by organizations that ensure online transactions the same level of security as those made at the ATM or in the physical environment, at the merchant.
- “3-D Secure” first of all ensures that no information related to your card is transferred or stored, at any time, on the servers of the store or on the servers of the payment processor, these data being directly entered into the Visa and MasterCard systems.
Important to know! – No commission is charged for bank card payments!
2. Payment by bank transfer
When you choose to pay by bank transfer, you should know that the order will be processed only after we have confirmed the payment. We will send you the proforma invoice by email, and after you have paid it, you can also email us proof of payment.
For any details related to the way to pay the order on Artwall.ro you can contact us by email at the address hello@artwall.ro.
Is the site secure?
Yes, an ssl security certificate is installed on our website and in addition:
- Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro) are made through the “3-DSecure” system developed by organizations that ensure online transactions the same level of security as those made at the ATM or in the physical environment, at the merchant.
- “3-D Secure” first of all ensures that no information related to your card is transferred or stored, at any time, on the servers of the store or on the servers of the payment processor, these data being directly entered into the Visa and MasterCard systems.
What delivery methods are available?
Delivery Process
After you place the order on the website we will start processing it, then prepare it for packaging. We will notify you of the status of your order via the email address in your account and/or SMS.
- After we prepare the package, we hand it over to the courier company.
- The courier company will deliver the package to the address you filled in during the ordering process.
Where do we deliver?
Artwall posters are delivered to any city in Romania, by fast courier, directly to your address. That is why, when placing the order, it is very important to check all the data entered, including the delivery address.
Delivery fee:
For orders delivered in Romania, the delivery fee is 25 RON for orders less than 300 RON. For larger orders,
- The courier will try the delivery 2 times on different days.
- You can change the delivery address for free, in the same city, if the package is not on its way to the original address.